Our Quality Promise
Care, intention, and sacred materials. Every piece at Seauxl Sista is handcrafted with a commitment to both spiritual integrity and physical longevity. We source only authentic crystals and high-grade metals to ensure your ritual tools support your journey for years to come.
What is Covered
- Broken clasps or jump rings within 30 days of purchase
- Loose stones or setting repairs
- Clear defects in craftsmanship or assembly
- Structural failure under normal intended use
What is Not Covered
- Normal wear and tear (tarnish, scratches)
- Damage from water, perfumes, or chemicals
- Lost items or stones due to negligence
- Misuse or accidental breakage after the initial period
Nature’s Character
Every crystal used in our handmade jewelry is a unique piece of Earth’s history. Because they are natural stones, variations in color depth, shape, and internal patterns (inclusions) are to be expected. These are not flaws or defects, but rather the unique energetic markers and character of the stone itself. Your piece is one-of-a-kind, just like your journey.
Claim Process
1. Order Info
Locate your original order number and the date of purchase. This information helps us verify your sanctuary goods and their handmade details.
2. Photo Evidence
Capture clear, high-resolution photos of the area of concern. Natural stone variations are expected, but we look closely for craftsmanship defects.
3. Submit
Email our support sanctuary with your details and photos. We will review your claim and guide you through the next steps of restoration.
Still Have Questions?
We are here to help your journey. Whether you're curious about crystal care or seeking guidance on your spiritual goods, our sanctuary support is just a message away.